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If any products sustain damage during transit, The Whisky Masters should be notified within 24 hours of delivery. We will then arrange a full refund or send a replacement bottle.
We provide a complete refund or product exchange for any orders that arrive in a damaged or defective state, or are missing items, within 30 days of the purchase date. If you discover any missing items in your order, please contact info@thewhiskymasters.com.
In case you have a change of heart about your order, you have a 14-day window to inform The Whisky Masters of your decision. We will process a refund once we receive the returned bottle and confirm it's in the same condition as when it was sent. Please note that the initial shipping and return costs are the responsibility of the customer, and we do not cover expenses for unwanted orders, including import/export duties. We will make every effort to minimize these costs.