Refund policy

Change-of-mind returns

You may cancel your order without giving a reason by contacting us within 14 days of receiving it. After notifying us, you must return the item within a further 14 days.

To receive a full refund, bottles must remain unopened with their seals intact. You may inspect the bottle and its outer packaging as you would in a shop. If an item has been opened, damaged or handled more than necessary, we may reduce the refund to reflect any loss in value.

Please email info@thewhiskymasters.com with your order number before returning an item. We will provide the return address and instructions.

You are responsible for the cost and safe delivery of change-of-mind returns. We recommend using a tracked and insured delivery service, as you remain responsible for the item until it reaches us.

We will refund the price paid for the returned item and any standard outbound delivery charge, where applicable. Additional charges for premium or expedited delivery are not refundable. Refunds will be issued to the original payment method within 14 days of receiving the returned item, or receiving evidence that it has been sent, whichever occurs first.

Import duties, export charges and other customs costs incurred when returning an international order are the customer’s responsibility, unless the item was damaged, defective or incorrect.

Damaged, defective, incorrect or missing items

If your order arrives damaged, defective, incorrect or incomplete, please contact us as soon as reasonably possible at info@thewhiskymasters.com. Please include your order number, details of the problem and photographs of the item, packaging and delivery label where possible.

Please retain the bottle and all packaging until we have advised you what to do. Do not return an item before receiving our return instructions.

Where an item is damaged, defective or incorrect, we will arrange an appropriate replacement or refund and cover reasonable return costs. There is no charge for returning an item in these circumstances.

Although reporting delivery damage promptly helps us investigate the matter with the courier, failure to contact us within 24 hours does not affect your statutory rights.

Refunds

Once we have approved and processed a refund, it will be issued to the original payment method. Your bank or payment provider may take additional time to show the refund in your account.

This policy does not affect your statutory rights under applicable consumer law.